FAQ’S

Depending on the region and customs laws we may be able to accomodate you. Please contact our concierge service for more information and to determine whether or not we can ship to your country.

Once your order is processed for shipping we send you an email with your tracking number generated by FedEx on the evening of your order goes out that you can use to track at Fedex.com.

We aim to ship your chocolates within 24 hours of receiving your order; however, orders may take 48-72 hours to ship depending on time of year. Typically, orders placed by 2pm EST Monday through Wednesday are shipped within 24 hours. Orders placed after 2pm EST Wednesday through Monday morning will be shipped on Monday. During peak holiday seasons shipping may be delayed based on the volume of orders we receive. We make every effort to ship orders promptly. Call us at (901) 207-6259 with any questions regarding shipping transit times.
In order to best protect your chocolates in warm weather and ensure minimal handling so they arrive in perfect condition, we ship two day or overnight exclusively via FedEx.
As a general rule we do not accept returns/offer refunds on shipped or special order product. If you have any questions about our products, please call us at 901.207.6259 or send us an email at concierge@phillipashley.com. Please provide us with your name, order number and when you purchased the products and we will contact you right away. Our goal is to make your experience with Phillip Ashley Chocolates the absolute best.
Absolutely! See our B.A.R Program to see what we can do to make your client gifts truly unique. We also offer our designer chocolates in luxury cases for events which contain approximately 105 chocolates per case. Contact us for more information or to receive a quote for corporate chocolates.
Depending on the region and customs laws we may be able to accomodate you. Please contact our concierge service for more information and to determine whether or not we can ship to your country.



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