Do you offer business and special event gifting?


Absolutely! Phillip Ashley Chocolates makes the perfect gift. Our chocolates are a door opener and a deal closer as well as the perfect thank you for your clients, vendors, employees, etc. The also add a touch of luxury to every special occasion such as weddings or major events.  For special events, tastings, or business gifting, send us an email at sales@phillipashley.com and tell us your vision for your event.


When will my order ship?


We aim to ship your chocolates within 24 hours of receiving your order; however, orders may take 48-72 hours to ship depending on time of year. Please note, during peak holiday seasons shipping may be delayed based on the volume of orders we receive. We make every effort to ship orders promptly.


Do you ship internationally?


Yes, we ship internationally depending on the region and customs laws for your location. Please contact our concierge service for more information at concierge@phillipashley.com


How can I track my order?


We are committed to excellence at every step of your Phillip Ashley Chocolates experience. You’ll receive email confirmations when your order is placed, when it ships and when it arrives. The tracking number will be included in the shipping confirmation.


Do you ship during the summer?


In order to best protect your chocolates in warm weather and ensure minimal handling, Priority Overnight is the only option available for shipping, at the customer’s cost, during the months of June, July and August. 


What is your return policy?

As a general rule, we do not accept returns/offer refunds on shipped or special order product. If you have any questions, please send us an email with your name, order number and the date of your order at concierge@phillipashley.com.  We will contact you promptly. Our goal is to make your experience with Phillip Ashley Chocolates the absolute best.


What is your privacy policy? 

Privacy Policy Statement for Phillip Ashley Chocolates 


Last Updated: October 1, 2023


At Phillip Ashley Chocolates, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our site.


1. Information We Collect


When you access and use the Phillip Ashley Chocolates website, we may collect the following types of information:


a. Personal Information:
- Name
- Email address
- Any other information you voluntarily provide when submitting a question or inquiry through the FAQ section.


b. Technical Information:
- IP address
- Browser type
- Device information


2. How We Use Your Information


We use the information we collect from you for the following purposes:


a. Respond to Inquiries: We use the information you provide to respond to your questions, comments, and inquiries submitted through the contact page.


b. Improve Our Services: We may analyze the information to enhance our products and services, as well as the functionality of our website.


c. Communicate Updates: With your consent, we may use your email address to send you updates, promotions, and other relevant information about Phillip Ashley Chocolates.


3. Sharing Your Information


We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties in the following situations:


a. Service Providers: We may share your information with trusted service providers who help us operate and maintain our website and respond to inquiries.


b. Legal Requirements: We may disclose your information when required by law or in response to a legal process, such as a court order or subpoena.


4. Cookies and Tracking


We may use cookies and other tracking technologies to improve the user experience on our website and collect non-personal information about your browsing habits. You can manage your cookie preferences through your browser settings.


5. Security


We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no method of data transmission over the internet is completely secure, and we cannot guarantee the absolute security of your information.


6. Your Rights


You have the right to access, correct, and delete your personal information. You can also opt-out of receiving promotional emails from us at any time. To exercise these rights or for any questions regarding your personal information, please contact us at concierge@phillipashley.com.


7. Updates to Privacy Policy


We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on our website with the revised date.


8. Contact Us


If you have any questions or concerns about this Privacy Policy, please contact us at concierge@phillipashley.com.


By accessing and using the Phillip Ashley Chocolates website, you agree to the terms outlined in this Privacy Policy.